CVS Caremark
COMPLAINT - Mail Order Pharmacy

This is a serious complaint that needs to be more than a complaint and marked as SERIOUS mishandling of a life threatening illness controlled by medication.

I entrusted Caremark with my Pharmacudical needs. I have asthma. I sent in my scripts and paid the extra $20.00 for overnight shipping. I sent it out on 10/14. It was filled on 10/18 and labeled on 10/20. On 10/22 I checked status and was told it was done and ready and would go out in a day or two. I let them know I was out of my meds and what happened to my overnight shipping. She said that was the best she could do. I called back in the morning talked to someone different and they "expidited" things and said all was set to go today (10/23) and I would receive it on 10/24 & they would drop the overnight charge as it was their error.By 5:00 on 10/24 I had not received a thing and called Caremark. They said they sent it and gave me the tracking #. I called UPS and was told # could not be found. Meanwhile 2 days now without my meds and starting to feel it. Called UPS on 10/25 at 8:30 am and was told pkg was in transit scheduled to arrive on time on 10/27!!! What!!! I proceeded to call Caremark and was told

It was shipped regular ground with no overnight as there was no overnight charge shown. Again, WHAT!!! Does anyone communicate or was this just a game in pharmacy because I gave them such a hard time about getting it out. This is ASTHMA, people, a serious, life threatening, potentially deadly disease. Thank god I am healthy enough that I handled it but someone else may not have or had something worse. These are lives you are screwing with! I want the public aware of this neglegence. I ended up having to have them do an override so I could go to the local pharmacy to fill again at $40. After I already paid out a lot to Caremark. Who has that to throw around these days!!

Company: CVS Caremark
Country: USA

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