The Brick
Worst Customer Service in Canada

Why would someone buy something online? Simple answer is to get it as soon as possible. Forget about it if you buy something from thebrick.com. You will never know until you buy something from Brick that it takes about 40 days to arrive. You think when you give them your credit card information, you will receive items, but that's not true for Brick.

I received a call and they didn't even left me a message. I searched number in internet and found reviews saying that they call you and if you don't confirm, they discard your order. Then I called that number. It goes to a VM box asking to call another number and it also say we don't check Voice messages.

I called this new number and a very rude customer service lady answered. She didn't want to even listen to me. I spent over $ 5000 to buy these Crap.
Then they put a delivery date after 37 days. Finally when you get your order, items are missing and you have to fix them yourself. After few months, you notice that those items are not in good quality.
Third world countries have better customer service than Brick.

Bottom line: They advertise that you don't have to pay 15 months, but that's another trap. You have to get their high interest credit card. Nice advertisements and shows reasonable prices, but DO NOT WASTE YOUR MONEY TO BUY CRAP FROM BRICK.

Company: The Brick
Country: USA

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