Ashley Furniture
Customer service

I purchased a recliner on Jan. 16 2011. I was told it would be 3 to 4 weeks before the chair would be delivered to the store and that they would call me when it arrived. Five weeks later I called to see if my chair had arrived. The manager of the store told me that the chair had been discontinued and that they thought that I had accepted and picked up the floor model instead. But the floor model was still at the store. I was told that I would have to take the floor model which had no warranty. I said I did not want the floor model without a warranty and was told I would have to make another sellection. I said I did not want to make another sellection but if I took the floor model I would want it discounted below the price of the new one with a warranty. I told the manager (Derek) that no one had called me to tell me that the chair had been discontinued or that I would have to take the floor model. The manager laughed at me the whole time we were discussing the matter. I told him I did not find the matter particularly funny and he agreed but kept laughing at me. I was so upset that I could not continue the conversation with him. He refused to give me the name and contact information of his supervisor. He also refused to give me his last name. I still have no chair and they have had my money all this time. They want me to settle for the used chair with no warranty when I paid for a new one with a warranty. I have no recourse but to file these complaints.

Company: Ashley Furniture
Country: USA
State: Colorado
City: Montrose

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