Crate and Barrel
Customer service - Sloane White Desk / 2 Bkcases

I ordered the desk and the book cases. I've been waiting for them to be delivered for two weeks. Guess what. I didn't expect them to be delivered to 6 different packages with two different delivery services. I tried really hard to rearrange the delivery schedules but I heard that they don't indicate the schedule or I have to pick them up by myself. After hours of phone calls, the only solution was that I have to rent a truck to pick the packages since they can't fit my car. The worst part was that FEDEX office that could hold the packages was located so far away from my home and work so that I had to spend more than two or three hours to pick them up. I talked to the customer service twice and explained my situation to see if there is any other option that I can pick them up in different locations. But they talked like a machine repeating the same words. Even the customer service manager, Nicole did the same thing. She didn't respond to my question why they didn't indicate two different services. She even emphasized that they have to pay for their rebounding shipping fee. The only thing that I could do was to pay my shipping fee but return the packages. I expected some kind of apology at least since they didn't indicate two different delivery services in their web-site but what I heard was cold rude machinery voices saying the same thing again again without any kind of apology. It was quite unpleasant. I have been a big fan of this store but I was extremely disappointed by the quality of the service they could provide. Watch out.

Company: Crate and Barrel
Country: USA

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