Livingincomfort.com
Item Out of Stock / Order Cancelled - Kidco G60 Elongate Wall Mount Safety Gate

Very disappointed with LivingInComfort.com. I ordered a pet gate through them with 4 extensions so my new puppy arriving in 4 weeks wouldn't have run of the house. The website said 'Fast Shipping - 1-2 Weeks', so I placed my order, and after 10 days of checking my credit card and not seeing a charge, I got worried and wrote them an email. They simply said that my item was out of stock and that they'll charge me and ship it when it comes in stock. There was no indication of this on their website, and I desperately needed this gate. I wrote back and said, "Well, can I get an estimate of it's delivery, because if not by my puppy's arrival, then I need to cancel my order." I got an email back saying "Sorry, we won't have it in time for you. We're canceling your order." Sure the customer service may have responded quickly, but still didn't help me get a gate in time for my new puppy. If I wouldn't have followed up with them, it would have been too late and I'd be scrambling last minute. I won't be shopping online with LivingInComfort.com anymore.

Company: Livingincomfort.com
Country: USA

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