Home Depot
Replacement windows let bugs in, then rude kitchen salesman

I purchased replacement windows, and they are designed with a gap at the bottom which allows small bugs to get in. When I complained I was told, "Well this is how we designed them." After follow-up conversations, they replaced the screens, leaving a gap at the top that allows bugs to get in. They were supposed to come and inspect the problem; instead I received a strongly worded letter saying I had better pay the balance on the windows, and I never got a resolution.

I relented and shopped at Home Depot in Huntersville, NC when I was recently shopping for a new kitchen. The salesman in the kitchen department was so rude that I finally left. I started to ask questions; he answered the first one and walked away. I looked around and couldn't find anyone, so I waited. A man came up the aisle and I asked if he worked there; he replied no. About 5 minutes later he came back with the salesman and told the salesman I had been waiting long before him and he should help me. The salesman replied, "No, I will help you, she can just wait!" I left and bought my new kitchen elsewhere.

I was a dedicated Home Depot customer, and now I will never return to the store.

Company: Home Depot
Country: USA

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