Home Depot
I've seen right through HOME DEPOT

Earlier this year we visited a Home Show and in particular the stand occupied by Home Depot selling new Windows and Doors. We spoke at length to the salesman as we were in the market for replacing all of our Windows. We agreed to give Home Depot an opportunity to visit us at our home and give us a quote. The salesman seemed extremely professional and we were impressed with his presentation and price and so we signed a contract to have the work carried out.

Sadly everything after signing the contract with this very big name company went down hill fast. Let me elaborate, the first job was for someone to come and measure up, then the order was placed and several weeks later a 'sub-contractor' was appointed by Home Depot to carry out the job of removing our old windows and fitting the new ones.

The contractor arrived on the day of the appointment only to find that he had brought the wrong windows with him and he had to return to Home Depot to change them for our windows, a simple mistake but one that cost us a day's earnings as we had to take extra time off work to be at home an extra day. The contractor returned and soon discovered that two of the windows were not the right ones and a third one had cracked glass and none of the windows had the screens. We were promised by a Home Depot manager that someone would return in a couple of weeks to correct all the mistakes.

A contractor arrived several weeks later to change three of the windows (still no screens) and in the process of changing one of the windows the glass smashed. We were working outside the property whilst this work was being carried out and therefore di not see the contractor at work, he came to us and told us that he was 'finished' and that he was leaving. As soon as he left we went to inspect the new windows and they looked very nice but he left the broken glass from the smashed window all over our bedroom carpet. We telephoned the Home Depot straightaway to inform them and we were told that someone would be out to clean up the mess.

Hours went by and nobody came so we cleaned up the splinters of broken glass ourselves before someone had a serious injury from it. However someone from Home Depot did arrive at our home the following day - not clean up the mess they left but to relieve us of several thousand dollars of our hard earned to pay for the windows - not even an apology for the potential danger the contractor left behind. Thankfully we don't have small children crawling around that could have quite easily ended up in emergency.

We have made numerous complaints to Home Depot 'Home Services Dept' but they have not had the common courtesy to even acknowledge our complaint, let alone investigate it. I forgot to mention - the screens did turn up several months later.

Company: Home Depot
Country: USA
State: Florida
City: Kissimmee
Site: homedepot.com

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