Hewlett Packard
Camera Repair Refused, Refurbished Replacement Sent and Refund Never Issued

I called HP customer support in July, to report that the battery cover had come off on my digital camera. Since it was less than six months old, I thought I would get it repaired.

Instead, I was urged to "UPGRADE" and purchase a different camera for $160.00, since it was too expensive to repair my camera.

When the camera arrived, it was a refurbished camera. I called HP Customer Service and had to repeat my story numerous times, until I was told that I had to talk to a case manager, who would call me back within 24 hours. Of course, that never happened!

After several attempts I finally got a manager, who promised if I sent the camera back I would get a full refund.

That was 3 months ago.
Well, today, a package arrived from HP.
They sent me the manual, cables and batteries from the camera I had returned and no credit to my charge card!
I again called Customer Service and was told the same thing-a customer service manager would be calling me back.
Yeah, right.

HP hands down, has the worst customer service department I have ever encountered. Don't buy their products ever!

Company: Hewlett Packard
Country: USA
State: Wisconsin
City: Milwaukee
Address: 10607 W Lancaster Avenue
Phone: 4145270936

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