Best Buy
Droid Bionic-Cell Phone Department - bad service
- 11-06-2012
- 19
Electronics and household app.
In May I purchased a Droid Bionic from the Best Buy Store in North Jacksonville, near the Jacksonville Airport. A month later the battery went bad due to "water damage". I have the warrent through best buy and had my phone replaced 2 weeks later. Then a few months later the antenae on that new phone wasn't working properly and I had to drive 45 minutes to the store, which is the nearest to Yulee, Fl, to have it fixed. The costomer service wasn't mediocre to be nice. They sales rep and manager were busy, and seemed either clueless in the situation or were anoyed. I was called a week later to go in and pick up my new phone. They gave me a brand new phone, which they didn't mention the first time, so i lost all my pictures and files, because they had already sent the phone to motorala. I had forgotten my battery and the sales rep said that i would have to activate the phone on my own. Once i got home and put the battery in the phone, the sim card was never activated at the store. The manager told me i had to go back into Best Buy for them to fix the problem or go to the local Verizon store to have them activate the card. The manager did say that he would give me a gift card for the store, but i had to drive to the store to pick it up! So, once i went to the Verizon store, they helped me but were very unpleased and complained about the Best Buy Store, stating that this happens a lot! A few days later I went to plug in my head phones to listen to music and noticed a weird noise and then the phone started jumping from aplication to application to calling random numbers in my contact list. Once unplugged the issue went away. Then when trying to use the speaker to talk, the caller could not hear me at all until i took the speaker off. All in all, i am very disappointed and upset with the phone it self as well as the costumer service. I demand that i will be compensated for my troubles by getting me different phone of my choice!
Company: Best Buy
Country: USA