Home Depot
Carpet Order Overlooked and Cancelled, $100 Refund Never Sent

On August 7, at Home Depot in Durango, Colorado, I ordered carpet for two rooms. I was asked to pay $100.00 and was told that I would be contacted later about the carpet installation. A man came to measure the rooms, but I never heard from Home Depot thereafter about the delivery or installation. I called Home Depot and was told I had been "overlooked" and that I would be contacted later by an Expeditor, which never happened either. About three weeks later I called Home Depot again, and no one knew what was going on, so I asked to cancel my order. The man told me that it would take three weeks to get my $100.00 refunded. Presently it will be four months since I paid the $100, and no refund has been sent.

I am deaf, so I cannot call normally, but I use a teletypewriter. The Home Depot number in Durango, Colorado, is 970-259-7954. Their address is 1301 South Camino Del Rio, Durango, Colorado 81303. I do not have the names of the people I spoke with. I did connect with the Home Depot manager, a woman, who assured me I was to receive my refund in 10 days. The other calls were made to a man in the flooring department.

Company: Home Depot
Country: USA
State: Colorado
City: Durango

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