T - Mobile
T mobil overcharged thousands of dollars, lied to about international charges, automatic payments not taken out on the right date

T mobile is the worst company I have ever had! My husband is deployed in Afghanistan so I decided to shop around for cell phone companies with the best international rate, was quoted 48 cents a minute (gave them the zip code also where my husband is located), also was told it was free for my husband to call me so first bill comes in the mail 4,000 dollars! Called tmobile, they reduced it to the rate i was quoted for... So next bill come 7,000 dollars, called tmobile back they said and I quote " I'm sorry but your bill is due in full and you were quoted the wrong amount it is actually 3.99 a minute to call and also 3.99 a minute for your husband to call you but in order to keep your service from being inturrupted you will have to pay at leat 5000 on this bill" talked to manager, he said the best i can do for you is set this up for three payments. So paid that.

Then I thought I would set up automatic payments after I got the above mentioned paid off. I set the withdrawls to come out on the day of my husbands pays, well the payments came out then tmobile sent the payment back to my bank! And then tried to take it back out 4 days later, now mind you we are on a tight budget as I am sure most people are nowadays, we have five children. So pay goes as fast as it comes in. So called tmobile they say they are gonna do an investigation. Well with no notice my phone gets shut off, called tmobile they didnt have any record of anyone saying they were gonna do an investigation, so they said payment in full is due immediatly to get service restored well I had 100.00 left, they said thats not good enough can you come up with 200.00 I said I would have to call my mother and then call back they said ok and I asked are you gonna make a note of this in the computer? He said yes. Well call back, and what do you know they have no note in their systems that i just made arrangements 10 mins earlier so had to go thru the whole spill with them again, and she goes I m sorry but you have to pay your bill in full... I told her to put me thru to a manager because I'm tired of being lied to, She laughed at me and said to hold on so I held on, talked to a manager and finally got the 200.00 paid.

This is the worst cell phone company ever! I cannot wait until my 2 yrs are up, never again will I go with Tmobile.

Company: T - Mobile
Country: USA
Phone: 18008662453
Site: tmobile.com

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