SiriusXM
Unauthorized $230.06 withdrawal after unexpected renewal

On 9/21, I noticed that SiriusXM had withdrawn $230.06 from my bank account. I called Sirius XM Customer Care to inquire about the charge, I was told that my subscription had automatically renewed. I stated that I did not authorize this charge and that I wanted my money refunded immediately and my debit card information removed from the account because I had never authorized them to keep it on file. They stated that they could not remove my credit card information from their records and that the charges were valid.

I asked the representative to take a closer look at our account because we have been on a bi-monthly payment plan since starting the subscription in June of last year - which raises the question... If I got a 1 year subscription in June why is my account renewing in September? The representative admitted that something didn't seem right and that as a courtesy they would refund us our money in 7-10 days and that they would give us 3 months of free service. I demanded again that they remove my debit card information from their file but they insisted that they could not remove the card information.

I gave up and called my bank and asked them to cancel the card that had been charged.

Sirius has locked my account and I'm not able to log in to view my billing information. Upon logging in it says that my account is inactive. I wanted to view my billing/payment history because I wanted to share with you the varying amounts that I have paid on my equal pay plan. Some months I pay in the $40 range, some months in the $30 range, it goes up and down with no real pattern. One month it's less, one month it's way more. Unfortunately I'm not able to log in and customer care says they cannot share this information with me. I have loved my SiriusXM service for the year and three months that I've had a subscription. I was really upset when an internet search returned several links to consumer reports with alarmingly similar complaints and no resolution. Despite my love for this service, I will not be conducting business with a company that engages in shady billing practices. Very disappointed!!!

Company: SiriusXM
Country: USA
State: New York
City: New York
Address: 1221 Avenue of the Americas
Site: siriusxm.com

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