Best Buy
Phone Not Activated Before Shipping, 109 Minutes on Hold

Bought a mobile phone on line with no problem. I then received an email saying to phone wasn't activated before being shipped and to call number to have it taking care of. After talking to 3 people and being on hold 109 minutes they told me to take it back to a store and have it scanned why couldn't the email just have said that. I also called the customer service number while on hold from another phone and they just switched me to the same number I was already holding on. Frustration

Company: Best Buy
Country: USA

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