Home Depot
Return With Receipt Denied After Shopping Since 1986

HD using a third party to track returns... bad business.

I have always shopped at Home Depot since the first store opened 26 years ago in 1986 in Oceanside, CA, and have only gone to Lowe's across the street from my house once, because HD was out of an item.

I enjoyed the fact that if I did not have a receipt it was no big deal, but I lost out if the item rang up below what I paid for it. My loss. But now I find I was denied a return with a receipt? How strange. So, are they calling me a thief? I have a stack of receipts from Home Depot measuring an inch thick and only one Lowe's receipt. Give me an email address and I will scan and send them to you. One thing is for sure: I do not appreciate being treated this way.

On May 3, I returned a defective microwave oven, 6656 00020 85467. The cashier, Perri, made a mistake and did not notice the receipt I handed her. After speaking to a manager named David and after making 2 extra trips to your store, he ended up giving me a store credit for $40. It was Home Depot's mistake, and it wasted time and effort on my part, but I did not complain. The time it took to get the $40 cost me money. My time is worth more than that. And now I am denied for trying to exchange a $20 water fountain pump that did not last 2 months? Something is definitely wrong here.

At all times I have always shown my ID and never tried to conceal who I am. If an item is faulty or if I am not happy with it, I will exchange it for something else. I am taking Home Depot store credit and buying Home Depot items. Had I known this was a problem, I would have made an effort to bring the receipts with me.

Please remember, I was denied yesterday when returning a $20 faulty item that lasted only 2 months, "Made in China," with a receipt.

Company: Home Depot
Country: USA

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