Home Depot
$8,000 Charged Instead of $2,000 for Cancelled Roof Contract

Home Depot failed to honor a contract to install a new roof and charged my credit card $8,000 when they were supposed to charge $2,000 as a 25% down payment. This caused me to go over my credit limit, and my credit score dropped 18 points. Home Depot cancelled the contract and did not even put the new roof on.

I want this issue corrected with the credit reporting agencies and my credit card charges removed. I have received a complete runaround from employees. Being dishonest is not a way to do business. I feel that the representatives saw they were dealing with a female and tried to take advantage. I hope that legal recourse is not my only option.

The Valdosta, GA manager told me that they had decided to cancel the contract and that my credit card and information would be corrected. This was on the 17 Nov. It is now 24 Nov, and nothing has been resolved. The original contract was signed 22 Oct 11. I have a six-page running list of people and times that I have spoken to HD representatives.

Company: Home Depot
Country: USA

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