Home Depot
Roofing Contract Price Raised From 8K to 12K, Card Overcharged

I signed a contract with HD at home services to put a roof on my house on October 22, 2011. The area rep came by for the final measurement around November 12, 2011. On November 13, I received a call from the original sales rep stating that the price was not 8K dollars as stated in the contract, but would be 12K dollars. I told him that I had a legal and binding contract and expected them to honor it. A Mr. Helms called and said that they could put the roof on for 8K if I signed a new contract with a two-year warranty. I told him that the warranty information was on the spec sheet and not on the contract (I know the spec sheet is part of the contract) and that I should only have to sign the new spec sheet.

I went to the local Home Depot here in Valdosta, GA (November 17), and the manager said that he would speak to the people at HD headquarters and find a way to resolve the situation. After about an hour of waiting, Terry, the manager, came out and said that they had cancelled the contract and the 8K would be credited back to my HD credit card. Only 2K was supposed to be on my credit card.

Well, on November 24, the charge is still on my card. Charging 8K dollars instead of the 2K placed me over my credit limit and caused my credit score to drop 18 points. Short of seeking legal recourse, it appears that HD does not honor contracts and does not provide good or even adequate customer service. I have a six-page running list of the people that I have spoken to and exactly what was said.

Company: Home Depot
Country: USA

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