Dell Inc
Tech support couldn't fix my problem so I had to get and pay for local support

I bought a new dell computer on 6-13. When I received it there several problems, windows update wouldn't install all the updates, adobe flash player wouldn't stay installed, date and time couldn't be locked in. Also the cd/dvd drive rom didn't function.

I called tech support and they ran a hardware scan. It passed and they told me it had to be a software problem. They said to restore the computer to the factory state and that would fix it.
The restore didn't do anything.

I grew so frustrated that I called a local rep. He spent 4.5 hrs. On my computer and found it didn't have a genuine Microsoft operating system installed. He installed a geuine operating system and it cured all the problems except cd/dvd rom problem.

When I called Dell support back the tech said that Dell didn't send computers out without genuine operating systems. I offered him the local techs. Phone number to verify and he didn't want it. It was if he was calling me a liar. I had them send out one of their techs to replace the cd/dvd rom.
He replaced it and only tightened the screws on the case thumb tight so I had get a phillips screw driver and tighten it myself.

Tech support called back to have me rate my experience with Dell. I told them everything. They told me they'd send me out a free thumb drive which they never have.

I will never buy another computer from Dell!

Company: Dell Inc
Country: USA
State: Texas
City: Round Rock
Address: 1 Dell Way, Round Rock Texas 78682-0001
Phone: 18772931197
Site: dell.com

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