Best Buy
Extended Warranty Denied for Impact Damage to 37 Inch TV

Purchase a 37" TV early feb of this year along with the extend warranty.

A few months later I come home from work and discover that the TV was hit by an item "remote"

Figured, well no prob, I had bought the extra warranty, so I took the TV to B/B and had my receipt reprinted so I could show proof of the extra warranty.

At this point the G/S employee plugged TV in and discovered that the screen had "impact" damage,

I was told at that point that it wasn't covered. I asked why not!!! And was told that "impacted isn't covered on TV's... Only computers and that they don't offer any such thing for TV's.

Well at this point I tried to explain that I wasn't told that when I made my purchase...

Lol... This is where I got my first flag...

2 of the G/S (geek squad) told me that the cashiers don't make a point of telling the customer that "impact" isn't covered.

So at this point the manager for the G/S told me that the repair would be about what a new TV would be and even offered a store brand...

2nd Flag!!! Why offer a new TV!!! Sounds like a scam!!! Why would I want to go thru this twice!!! Lol

The whole point of me buying the extra warranty is that I have small kids, figured if something happens I covered...

So I left store and left TV to whatever they do with them when they aren't being fixed

Went next door to Wal-Mart and questioned the salesperson there about there TV protection plans/warranties. And was told the jest of things. I then asked "what isn't covered" I was told "loss/theft"...

3rd flag why is it that Walmart a company that is just as big will cover impact but Best Buy doesn't???!!!

So I returned to B/B had a rather unpleasant talk with the G/S manager got his card and B/B's complaint number

Have since called them, gave them an ear full, 3 of the 5 rep's I talked to agreed that I should have been told verbally about the "impact" not being covered at the time of sale...

So at this point im waiting for the Store GM to get back with me later in this week to see what can be done to resolve this

While on the phone with the reps's I did find out that I could at least get back the full price I paid for the extended p/p.

Ok. Well I guess that I should have made a point of grabbing an info book about there p/p but im very sure it wasn't offered or given to me...

Had the cashier been upfront with me and told me outright that "impact" wasn't covered!!!

I would never had bought anything that day from them.

Company: Best Buy
Country: USA
State: Illinois
City: Dekalb
Site: bestbuy.com

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