Best Buy
Didnt honor warranty

Purchase a 37" tv early feb of this year along with the extend warrantie.

A few months later i come home from work and disover that the tv was hit by an item "remote"

Figured, well no prob, i had bought the extra warranty, so i tooke the tv to B/B and had my reciept reprinted so i could show proof of the extra warrenty.

At this point the G/S employee pluged tv in and discoverd that the screen had "impact" damage,

I was told at that point that it wasnt covered. I asked why not!!! And was told that "impacted isnt covered on tv's... Only computers and that they dont offer any such thing for tv's.

Well at this point i tried to explain that i wasnt told that when i made my purchase...

Lol... This is where i got my first flag...

2 of the G/S (geek squad) told me that the cashiers dont make a point of telling the customer that "impact" isnt coverd.

So at this point the manger for the G/S told me that the repair would be about what a new tv would be and even offered a store brand...

2nd Flag!!! Why offer a new tv!!! Sounds like a scam!!! Why would i want to go thru this twice!!! Lol

The whole point of me buying the extra warranty is that i have small kids, figured if something happens i covered...

So i left store and left tv to whatever they do with them when they arent bieng fixed

Went next door to Wal-Mart and questioed the salesperson there about there tv proction plans/warratnies. And was tols the jest of things. I then asked "what isnt covered" i was told "loss/theft"...

3rd FLAG why is it that walmart a company that is just as big will cover impact but best buy doesnt???!!!

So i returned to B/B had a rather umpleasnt talk with the G/S maneger got his card and B/B's complaint number

Have since called them, gave them an EAR full, 3 of the 5 rep's i talked to agreed that i should have been told verbally about the "impact" not being covered at the time of sale...

So at this point im waiting for the Store GM to get back with me later in this week to see what can be done to resolve this

While on the phone with the reps's i did find out that i could at least get back the full price i paid for the extended p/p.

Ok. Well i guess that i should have made apoint of grabbing an info book about there p/p but im very sure it wasnt offered or given to me...

Had the cashier been upfront with me and told me outright that "impact" wasnt covered!!!

I would NEVER had bought anything that day from them.

Company: Best Buy
Country: USA
State: Illinois
City: Dekalb
Site: bestbuy.com

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