Straight Talk
Walmart Refused Phone Return After 15 Days Despite 30 Day Promise

I purchased a Straight Talk phone from Walmart. Straight Talk advertises that you can try their phones for 30 days and if you are not happy then you may return the phone within the 30 day time limit. They also force you to purchase a 30 day calling plan when you buy the phone and they tell you that the calling plan is non refundable.

I knew that I was unhappy with the phone in the first few days but I did not want to just throw away my minutes that I had just purchased so I went ahead and used those up. About 3 weeks passed and I was well within my 30 day return period. I took the phone back to Walmart and they refused to take it back. Walmart's policy is a 15 day return on cell phones. I was only made aware of this policy when I went to the service desk and the girl pointed it out to me. There are no signs or anything that tell you this back there where the cell phones are. How crazy is that!

Walmart should not be allowed to sell a product where their return policy is different than the manufacturer, and why should they make people purchase a 30 day calling plan knowing that if they take their phone back in 15 days then they will loose almost all of the minutes that they just purchased.

Now I am stuck with a 100.00 phone that is no good. It drops calls, the screen freezes, and Straight Talk will not take it back because I did not purchase it from them and Walmart will not take it back because it has been passed 15 days. I am still within my 30 day period as I type this.

Company: Straight Talk
Country: USA
Site: walmart.com

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