Sears
Dryer Replaced Once, Repaired Three Times, Still Not Working

Bought a new Dryer from Sears several months and already had them replace it once as it rattled so bad that you could hear it anywhere in the house. The new one worked for a few months and wouldn't dry clothes any longer. Had Sears repair out and first guy was clueless. Had to call the engineers to tell him what was wrong. He ordered a part and rescheduled another tech to install it. A week passes and the second guy comes out and tries to install the part. This time the dryer won't work at all so he calls the engineers who tell him to order two new parts. Another weeks passes and the third guy comes out. He proceeds to tell my wife what a piece of junk this dryer is and that we will continue to have problems no matter what he fixes. The third guy tells my wife to call Sears Repair Customer One and ask for a new dryer as this one still won't work.

Customer One basically stated, too bad, you had the dryer longer than 90 days so you can't have a new one. The third tech apparently forgot to order another part that the engineers told him to order as it has been 10 days and no new part as of yet. Meantime, the dryer has not worked at all for almost three weeks and we are no closer to a solution then when I first called them.

On Friday 12-18-09 I got a call from Sears customer service survey asking about how I liked Sears. I told the listed story and she was going to have someone from an executive review group call me within 24 hours. That was Friday 12-18-09. It's now Monday 12-21-09 and still no call. What a surprise!

Company: Sears
Country: USA

  <     >