T-Mobile
Billed Full Month After Porting Number Out With Five Days Used
- 07-31-2011
- 19
Electronics and household app.
I ended my service with T-Mobile on 6/24 by porting my number over to another carrier, my billing cycle starting 6/19. I received a bill for an entire month service not a pro-rated amount for the 5 days of actual service provided.
I called customer service at T-Mobile and was told that since I did not tell them in advance I was porting my number, they charge for the full month. I advsd by not being a customer for a full month they are charging for service they did not provide. I was told that is what they do. I asked to speak to a supervisor and was told the supervisor was on another line and would call me back. I never got a return call.
I feel this was a revenge charge for porting my number and feel it is wrong to charge for service not provided.
Company: T-Mobile
Country: USA
State: New Mexico
City: Albuquerque
Phone: 18009378997
Site: t-mobile.com