Walmart
Conflicting Bills After Canceling Service, Repeated Auto-Debits Without Explanation

11/15Wal-Mart Family Mobile billing cycle begins on the 5th of the month and ends on the 4th of the following month.

I had service with them until 09/19. I ported the number to a new service provider. On that same day in accordance with the fine print: Although Family Mobile is not a contract service, you must call Customer Service if you want to discontinue service and billing. Even if you stop using your Family Mobile phone, you will continue to be billed unless you notify us of your intent to cancel. I called the "customer service" number for Wal-Mart Family Mobile. I spoke with representative #1 who said that my service was canceled and that the amount that I owed would be auto-debited from my checking. On 09/24 it was; for $51.79.

On 10/15 I received a bill for $51.79. Called again, representative #2 said that the bill was in error, that there was a $5.00 charge on my account, but he did not know why. He speculated that it was a "disconnection" fee? He said I would not be charged. On 10/22 Wal-Mart Family Mobile auto-debited my checking account for $5.00.

Today 11/15, received a bill for $51.79 less $5.00 or $46.79. Called again, 1st told that I owed $46.79. Then told I really owed $21.00 tax, but they cant tell me exactly because I need customer relations and they are only customer service?! Plus you can't actually talk to someone at customer relations because they dont have a phone. Customer service can do everything for you, including taking your money if you owe them, but they cant give you customer service and correct billing errors because they arent customer relations. Why does a bill go from being paid in the expected cycle to being $51.79 (in error), to $5.00 (but doesn't know why), to $0.00, to $51.79 minus the $5.00 (auto-debited from my account after it was closed), to $21.00 tax? If the first representative was wrong, because I did get another bill, and then that bill was wrong, because according to the second representative it was in error, and the balance was really $5.00 (but he didn't know why), and the second representative was wrong, because I received another bill, which was right at first because representative 3 said that representatives 1 and 2 were wrong, but then both bills were wrong and representatives 1,2 and 3 were wrong, because I really owed $21.00 tax; exactly who am I supposed to believe? Oh by the way; try calling the Wal-Mart Family Mobile Customer Service number 1-877-760-8760 and try to actually get to Customer Service, I dare you.

11/23Update: I just found out that Wal-Mart Family Mobile auto-debited my checking account for an additional $46.79.

Company: Walmart
Country: USA
Phone: 8777608760
Site: myfamilymobile.com

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