T-Mobile
Broken Phones

We restored the two year agreement, with fresh telephones, about 5 months before. I'd concerns because of what we experienced was exceptionally bad customer support before and was hesitant of these again, but we chose to provide it another attempt. We obtained a faulty telephone for the boy quickly the bat. After I approached T Mobile, they assured me it'd charge us nothing to come back it through UPS. I did so and was billed $13.00 & needed to combat to obtain reimbursement acknowledged about the acct.

I'd to claim together to reimbursement/credit me the price. Lastly they did. Today, my cellphone simply quit exercising of the orange. It's not been near water, warmth, or broken by any means. I am usually careful with my mobile phone. I can not transform it on whatsoever. I got out the battery & sim-card & set them in but still nothing. These are completely new telephones. We ought tonot be having this issue.

They cost me a charge for returning the telephone. I informed her we ought tonot be billed something for returning a a faulty telephone. I eventually needed to accept it to be able to obtain a substitute. Subsequently, I discover the alternative is just a RESTORED phone - not really a new telephone! I told the repetition, since I haveam being billed to get a new phone, I anticipate the alternative to be always a new phone! I mentioned I've never been advised of this, possibly before, or whenever we restored the agreement. She declined to complete it and it is still delivering a refurbished telephone.

SUBSEQUENTLY, Iam informed when they discover any harm at-all, I'm going to be billed the entire cost for that delivered telephone! Well, I advised her AGAIN that there's no harm whatsoever. I also advised her that I am recording this contemporaneously since the organization might claim something they like. I informed her when they "discover" any harm, I Will firmly match it and document customer grievances! I went forward and document anyhow to safeguard myself fairly. Atleast it is written down in public places. I actually donot trust them one bit!

Company: T-Mobile
Country: USA

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