T-Mobile
Returned Phone Billed as Having Damaged Screen

I upgraded to one of T-Mobile's new 4-G android phones. However, I had problems with the touch screen, which was verified by an employee in one of their stores. So they sent me a new one, and I returned mine. A month or so later, I found out they were billing me for the phone, claiming that the screen had been damaged, which was not the case when I sent it back. After arguing with them for a long time, I finally said that if they want to bill me for the phone, then they should return it to me to prove that it was indeed damaged. I was then told that they didn't keep the damaged phones. I would like to know if anyone else has had this experience.

Company: T-Mobile
Country: USA
State: California
City: Santa Ana
Site: t-mobile.com

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