T-Mobile
Defective Phones Replaced Repeatedly With Used Refurbished Phones

When you purchase a new expensive phone from T-Mobile, i.e., a Sidekick 3 or Razor, and it malfunctions in two or three months, T-Mobile replaces your new phone with a "refurbished" used phone. Then when you have to have the replacement phone replaced four or five times they start charging you for the replacement phone claiming you damaged the phone by dropping it or it has water damage. How can they say you damaged it when it was a used phone?

They have now sent me a brand new phone (after my Sidekick was replaced five times and my Razor replaced four times), but I have lost business, not to mention the countless hours on the phone with their Customer Support. I think it's wrong to replace a new defective phone with a used phone.

Company: T-Mobile
Country: USA
State: New Mexico
City: Albuquerque
Address: 1201 Menual Blvd
Phone: 8009378997

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