Verizon Wireless
Unknown Charges Totaling $694 Hit My Checking Account in One Day

I just made a contract agreement with verizon for a 2 year contract and this is my second month having the phone. My first bill to verizon was 97.00 which was paid and my second month bill is 144 which isn't due till the second. And these crooks will not be seeing any more money from me till this issue is solve because I'm very mad right now because my rent is coming up and know I have to pay the bank back my hard worked money until the issue can be solved. It all started when I signed up for direct payment plan to my checking account from my debit card. After I did that I saw that my checking account had 4 charges of 53 dollars on it that equaled about 200 dollars.

Now I didn't think nothing of it at first cause I thought it went onto my bill of the 144 I owe. But then I saw my banking account the next day was overdrawn by 414 dollars then went up to 499 after bank overdraft fees! I saw that my debit card was charged once of 21.20,4 times of 42.40,6 times of 53.00, once of 79.50 and once of 106 all on the same day! The totaled charges were 694$!! Now right after I seen that I just about flipped. My husband is furious and so am I. I called the company and talked to about 4 different people. Two people who dealt with charges on the contract phone and 2 people who dealt with charges on a pre-paid account which the charges were "pre-paid charges to a phone and I do not have a prepaid account, I own a contract phone.

So I talked to someone who dealt with both accounts and they told me that they have no record of those charges being made to either accounts. The only record was the the one of the 97.00 of my bill last month. I talked to someone high up and gave him the date, times, amounts and address of the company that did it. They told me to wait about 10 days until someone will contact me. It's been about 5 days so far so I am still waiting and will be giving another call soon and stopping in one of the shops to show them my bank statement and the bill. I did dispute the charges but now I am stuck on what to do next. Anyone have any good advice? I really need my hard earned money back. This is an unusual setback for me and my husband.

Company: Verizon Wireless
Country: USA
State: California
City: Folsom
Phone: 18666739561

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