Verizon Wireless
Combined plan bills of $218 and $200 versus promised $165, unexplained fees

I%u2019ve been with Verizon wireless for about 4 years now. On my own plan I pay around $120!!! I guess since I make the money I never really thought about it and I%u2019ve always had great coverage. All up until this year I'm regretting paying this amount of money for a phone, so I joined plans with my friend to save money as promised by a Verizon Wireless representative who said our bill would only be $165 a month and it would save us about $40-$50 a piece. We even asked multiple times if we owed any amount of money so we could pay it right then. Our first month's bill was $218!!! So we asked the reason they said it was an activation fee, plus a pro-rate fee, plus another fee they didn't explain. As promised by this employee they said our bill would be $168 next month. So we waited and our bill this month is $200!?!? We went back to the store and asked what the fee charges were and got absolutely no explanation of the random charges to our account. A $15.00 charge was added for which they didn't explain, a $3.98 charge for a protection from government taxes was added? A $12.98 charge for taxes and government fees? After repeating myself several times of what the charges were for I got no answer, just a round-about explanation to get around the question. Not to mention I got a bill for $23.00 in the mail from them saying it was another pro-rate fee? Verizon is the most disappointing, greedy, UNprofesional establishment I have ever came across and I'm glad to say that I will be buying out my contract no matter the cost and switching to a more reliable, professional, and trustworthy company who has representatives who do not lie and cheat me out of my money. If I were you stay away from this company they are only here to draw you in with great coverage and screw you the rest of the way with charges they don't even know what for!

Company: Verizon Wireless
Country: USA

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