Sony
Refund Never Credited for Returned TV Lamp Despite Confirmed UPS Delivery

I ordered a replacement lamp for our tv through Sony's website in late August whereupon receipt I learned I had ordered the wrong part. After speaking with Sony customer service, I was advised to return the part, which I did through UPS in early September. I also purchased the proper part over the telephone.

The new part was received more than a month later, but the promised refund was never credited to my account. I have spoken with them many times over the months about the credit. Several times I was told that they were in the process of upgrading or replacing some computer system, and that is why things were delayed. My credit information was taken on at least four separate occasions, each time with the promise that I would see the credit deposited into my account with 7-10 business days.

At one point, I was told that the credit had been processed. I refuted the charge, and after looking into the matter they apparently agreed because my credit card information was taken yet again. I was told, yet again, that the credit request was being forwarded and that I should wait another 7-10 business days.

Sure enough, two weeks later, no credit. I called again and was told that the credit had been forwarded but not approved, and that a Sony representative would call me back with 72 business hours. No call. I am quite fed up.

Company: Sony
Country: USA
State: California
City: Corona
Phone: 18004887669
Site: sony.com

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