Sears
Customer service

This complaint is about Sears and it Social Media Escalations Team for Facebook. My washer remained broken for 3 weeks while "technicians" ordered the wrong part twice. Sears gives you a window of 8 am til noon or noon to 5 pm. My scheduled time on all 3 occasions was 8 am til noon. Not once did the technicians arrive on time... Only after noon or closer to 1 pm. On the 3rd occasion 2 "technicians" had to come and repair the broken washer. The Social Media Team is nothing but a "I'm Sorry Department", and there is really nothing they do as a team to correct any situation. Finally after 3 weeks the washer is repaired, and Sears offers me a $25 dollar gift card. I told the Social Media Escalations Team to put that card where the sun doesn't shine. I will never purchase another product from Sears again, nor would I recommend to anyone to do the same. At one time Sears was a good store... Now it sucks the big one.

Company: Sears
Country: USA
State: Pennsylvania
City: Pittsburgh

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