Sears
Warranty Battery Replaced With Cheaper Model, Social Media Help Failed

I returned a 19.2 volt battery that was under warranty because it died, the battery I had was discontinued so they gave me a cheaper model that did not have the same features as the returned battery. When I went to post this complaint, got a pop up window that asked that I please contact sears social media customer service before posting a negative review. I did and for 3 days they asked for details, sale check numbers etc and promised to resolve the problem. Finally an email comes that says sorry we can not help. Sears deserves to be closing all their stores and going under with public relations like this. I have already started replacing all my sears tools with a more reliable, customer oriented company. I suggest you avoid sears like the plague.

Company: Sears
Country: USA

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