Virgin Mobile USA, Inc
Customer service sucks Internet

I had a Virgin ARC phone and the screen went out on it, When I called Customer Service I was told I could get a USB cable and pull my information to my computer. After looking everywhere and driving 200 miles to Las Vegas to find this cable I was then told by Virgin Customer Service that the ARC phone doesn't take a USB cable. So I went and got another phone a FLARE. After having it for 2 weeks I decided I didn't want anything to do with Virginmobile anymore. So I called them back asked to deactivate my phone and send me a refund for $45.00 for the phone. I was told "so sorry your not happy, we'll take care of that right away." In the mean time I needed a return package for the phones and replacement phone I didn't need and a extra battery I didn't ask for. That was in March when everything was sent back. I have called them several times asking about my refund and still haven't received anything. I was given a Fax number and an address to where I can write them and was told they (customer service) doesn't give out the Corp. Number. But also gave me an Email address which I have sent them two (2) letters of my complaints, and still haven't received a response. Next move is a lawyer to sue. This is ridiculous.By the way there was more things wrong with Customer service like getting told one thing then next time getting told something different, and when a CS Supervisor hang-up on me when I wanted to talk to upper management. We need something done with this company. Oh and most of all why is it that Customer Service is in other countries but deactivate is in PROVO UTAH USA???

Company: Virgin Mobile USA, Inc
Country: USA
State: Nationwide
Site: virginmobileusa.com

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