Virgin Mobile
Virgin Admits Lack of Service, Refuses Refund Internet

I purchased a Virgin Mobile smart phone from Target.initially, I thought I would change numbers from my other cell phone and began that process. Virgin told me they would not complete that process or activate the phone until I gave them the account number from the other company.in the meantime I decided to keep the other phone. I called Virgin back and they had transferred the number anyhow even tho I never gave the the account number.

When I got home, I had no reception or service. After multiple attempts of resetting the phone, I drove arounf in my car to make calls. I talked to customer service, repeating the same information as they passed me from department to department. And then the call dropped.

I decided to use email to communicate so I went home and asked for a refund of airtime. Virgin wrote back, saying that my zipcode has low to fair coverage and I may experience iffy service. ["iffy" is my word]. I had NO service. They said since I already used 45 out of 300 minutes, they would not refund my airtime. I explained again that I had to get in the car and drive around to use the phone, and that's not service. Furthermore, they transferred my number when they said they would not. They continue to refuse a $35 refund for time I cannot use at home. They told me I can return the phone to the retailer, but Target won't take it back.

Company: Virgin Mobile
Country: USA
Phone: 8883221122
Site: virginmobileusa.com

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