Best Buy
Customer Service

I worked at Best Buy for almost 4 years, 3 of them at customer service. First I want to say DO NOT BUY THE " EXTENDED WARRANTY" on anything. The company makes an 80% profit margin on the warranties, that is their big money maker.By the time you buy all the accessories, warranties, set-ups, delivery ect. The price has doubled. If the product fails to work after the manufactures warranty is up "1 year in most cases" it is cheaper to replace that item or have it fixed by a local service center. Electronics are not made to last anymore i. E phones, laptops, tvs, game systems, and after a year or two you want to upgrade anyway. The Best Buy warranty also runs concurrent to the manufactues warranty, so if you bought a 2 yr warrenty from BB, you are really paying for 1 year because they go by the manufactures first.

Also, the bring you in the store by cheap tvs, laptops, ect. But the accessories that are essential to work the device are marked up 300%. They make the employees push hard for accesories and warranties and you are graded by this weekly. If you don't reach your goal, the asst. Manager "counsels" you (threatens) or you will be fired. Most of the employees are young kids some in high school who have no training on the items they are selling. They learn by OJT, and if they don't know the answer the lie because you can never get a manager to help you out on a customer question or complaint that you have no authority to resolve, but are expected to anyway supposedly by SOP. Then if the customer gets irate, a daily occurance, the manger promises them something to appease them like 10% of the item or something free (only a manager can do this) and this makes you look like a fool because you were going by the rules of the company, but if you didn't you would be fired! Catch 22!!! Also, I had a medical problem that i had to sit and not stand for my shift. I brought a doctors note explaining the problem to my manager. I was told I could only sit when there were no customers or be out of sight of customers because it looked "unprofessional" My job was to check customers out and work at customer service handling complaints, credit issues ect.!!! My job was alway to be in view of a customer!!! Also, at various times female employees that were pregnant were given permission to sit or do a job away from customers so they could sit. This went round and round until I called HR and posted a complaint against this manager. Mind you none of the other managers or employes had ANY problem with sitting because I asked them. After that complaint, my job performance came under extensive scrutiny and I was fired about 4 months later for not biding by SOP policy in returning an item for an employee. I thought about getting a lawyer or calling the BBB but I absoluted hated that job. If I won the case, I would have to go back to Best Buy and get my job back and I never wanted to work there or with that manager again. I hope this helps sombody, so ask LOTS of questions before you buy anything from Besy Buy and get every thing in writing and READ IT!!! Also get a managers name so if you have a problem you can call them and they have to make it right because their job is on they line if the have enough complaints against them so they will go out of their way to rectify the situation.

Company: Best Buy
Country: USA
State: Alabama

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