Sears
Kenmore Gas Range Oven Failed in Under Three Years

Dear Sears,

I had owned my Kenmore gas range less than three years when the oven stopped working. I was told I needed a $300 part which we ordered. When the Repair man showed up, he told me I needed that part as well as another which would cost over $100. His suggestion was to replace the appliance. He politely left me with coupons which would save me either $60 or $100, depending on which replacement range I choose from Sear.

My question to him, as well as to you, is Why would I purchase another Sears range when this one lasted less than 3 years?

I am so disappointed in Sears. I was raised on Sears' Products.in fact, the range I replaced was over 30 years old! Of course I understand that this is not the "good-old-days." Nothing could or should last so long, but 3 years???!!! Give me a break.

If you are hoping to stay in the appliance business, you MUST find a way to do better quality control than this. What recourse do I have but to try another brand? Please advise.

Thank you,

Diane Edwards

Philadelphia, PA

Daeluna@verizon.net

Company: Sears
Country: USA
State: Pennsylvania
City: Philadelphia

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