Sears
Furnace Repair Delayed Over Holidays Waiting on Part

I am righting this letter to inform others of how sears treats there customers. I called sears on December19th to come fix my furnace they came out on the 21st. They then told me they were odering a part and it would be here in two days. I have gone through Christmas and new years and here i sit on January 6th with no furnace the part finally came in and they still will not fix untill the 11th of January I think that Sears could do a much better job at doing there job i have talked to many many people through the company and still i sit here without a fixed furnace on one of the coldest winters in years i cant understand why some one can not even have the curtasy to call some one back or even speed things up to have this part installed i plan to make shure as many people know about this as possibel so this does not happen to another family i will continue to contact Tv radio and internet to get the word out on how this company trats people it is not fair to anyone to have to go this long without a furnace or a service that some one has already paid upfront for i hope this letter helps someone to avoid what me and my family have been put through

Sinserly cold in virginia

Company: Sears
Country: USA
State: Virginia
City: Spotsylvania

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