Sears
Replacement Furnace Fails to Heat Home After Four Contractor Visits

Sears installed a gas furnace in my home on 12-10-10 that doesn't provide adequate heat. My old furnace was 163 btu the new furnace is 70 btu and isn't heating my three story home. I heated all levels at 68%, now I have to turn it up to 80degress to get any heat. I've had numerous visits (4) from the subcontractor and my problem is still not fixed. I was told if the problem was not fixed on the third try, Sears would give me a bigger furnace has not happened as of yet. I am getting the run around. They are to send a new contractor to see what the issue is but they are yet to show up. Excuses after excuses. This was not a small purchase (7554.00) and I only went with Sears because I believed that I would recieve excellent if not adequate service. I would like this issue resolved. My heating bill has skyrocketed and it is not my fault. I have approximately 44sq feet of baseboard heating on a three level home. The 70 btu furnace does not seem to be powerful enought to heat my home adequately. They have bleed the pipes numerous times and jacked my heat up, which doesn't solve the problem. Again my furnace worked fine before I let Sears into my home. Please get back to me with some solution that will not cost me any additional money.

Company: Sears
Country: USA

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