Philips
Awful customer service

I bought this Television in March. Soon after, on January 15, it quit functioning. The approved technician stated it had been a “Y” panel and “Y” barrier disappointment and these elements were changed under warranty.

Earlier this July, I switched on it and there is just audio with no image. I delivered it towards the approved supplier also it required many weeks to analysis the issue like a failed Reasoning board and small sign panel. Under, I've supplied a break down of the projected expenses:

Reasoning Table $ 150.00

Key Panel $ 430.00

Work $ 175.00

Duty $ 52.00

Total Amount $ 807.00

I named the Philips helper point and was educated I have to react written down. I will actually say this Television has run significantly less than 10 hours per week. Provided the previous record of the Television, why might I consider the chance of investing that substantial amount of cash? This quantity is over fifty percent of the initial price.

I'd feel it'd maintain the very best attention for that organization to safeguard its status and picture and maintain its customer’s pleased. Aside from your twelve months limited guarantee, a seldom-used Television shouldn't have three main element problems inside a 1 ½ year time. Regardless of the guarantee time, several great producers may remain behind their item to construct customer loyalty.

Despite my several correspondences with Philips, they'll not provide any kind of help. Our goal would be to create my encounter recognized to as many folks as you can and ideally they'll prevent potential frustration using their low quality item and substandard customer support.

Company: Philips
Country: USA
Site: philips.com

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