Philips
42" plasma TV - 42" plasma TV

I purchased this TV in October. Shortly after, on January 15, the TV quit working. The authorized repairman said it was a “Y” board and “Y” buffer failure and these components were replaced under warranty.

This past July, I turned on the TV and there was only audio and no picture. I returned it to the authorized dealer and it took several weeks to diagnosis the problem as a failed Logic board and small signal board. Below, I have provided a breakdown of the estimated costs:

Logic Board $ 150.00
Main Board $ 430.00
Labor $ 175.00
Tax $ 52.00
Total Amount $ 807.00

I called the Philips assistant line and was informed I need to respond in writing. I can honestly say this TV has operated less than 10 hours a week. Given the past history of this TV, why would I take the risk of spending that significant sum of money? This amount is more than half of the original purchase price.

I would think it would be in the best interest for the company to protect its reputation and image and keep its customer’s satisfied. Regardless of your one year limited warranty, a seldom used TV should not have three major component failures within a 1 ½ year period. Despite the warranty period, many good manufacturers will stand behind their product to build customer loyalty.

Despite my numerous correspondences with Philips, they will not offer any type of assistance. My objective is to make my experience known to as many people as possible and hopefully they will avoid future disappointment with their poor quality product and substandard customer service.

Company: Philips
Country: USA

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