Verizon Wireless
Text Plan Mistake Led To $800 Overage Bill

I have been a Verizon customer for 10 years. Recently I needed to downgrade service in order to save money. I mistakenly took the 10 dollar a month text plan off of my daughters cell plan. Realizing the mistake after a few days, I put the plan back in place for her, but what I thought was unlimited text was actually 1000 txt plan. There were overages galore. I got an 800 dollar cell phone bill. So I called them. I asked them what could be done to fix this situation, the offered to (of course) increase my monthly plan 30 dollars so that I would have unlimited and they could back date it, but it really would not touch my huge bill. I asked to speak with someone else. The person in "customer loyalty" seemed confused as to why I was questioning my bill and refused to help me. I have since switched carriers. They are now still billing me for 800 dollars. I need to lower this amount I can not afford it and am sick over what to do. I feel the way they billed me was unfair. They claimed we used 8000 txt messages that month, which I don't think is humanly possible. Please help.

Company: Verizon Wireless
Country: USA
State: Ohio

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