Sears
Price Match Deal Overridden by Assistant Manager After Employee Promised It

I spent time on the phone and then in the store with a nice employee regarding the purchase of a new washer and dryer. She told me that they had the price matching, (that we saw on TV re: blue crew") and assured me that I could get the same deal they were advertising at Home Depot plus 10% off of the difference in price. We wanted to keep our business in our community, so we decided to buy from Sears instead. I got all of the details worked out with her... She gave me her cell number to call when my husband got off work, and made a special trip into the store after she'd already clocked out, and she got everything ready to go... Only to have an assistant manager override the "deal" and say that they couldn't price match on the washer/dryer because "it was too big of a difference and they'd take too big of a "hit" on the items... We argued that it was false advertising and they wouldn't budge. The manager who gave them those instructions was "unavailable out to lunch"... I was so mad that the employee missed out on the sale that she'd work so hard for... And "management" had NOT told her that this "new policy" was in effect. TOTAL disappointment. Even if they could have made it right later... Too bad... We gave our business to Home Depot... And we will NOT be going back to support Sears... Ever

Company: Sears
Country: USA
State: Illinois
City: Pekin

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