Sears Appliances and Service
Salesman Promised to Beat Online Washer Dryer Prices, Then Refused

I first started looking for a washer and dryer and gathered price information from legitimate online companies. I also wanted to check my local retailers for the identical products. I went to Sears and met with a salesman named Francis Xavier. I showed him my prices and he guaranteed that he would "beat them" when I was ready to buy. After searching further, I went into the store and met with him. He then explained that yes, the company I compared with Sears was legitimate however that they sold a different service plan, which upped the price over $300 more.
He also did not include the price of sales tax, which he said was extra AND WOULD NOT MATCH. Besides being several hundred $ over the initial sticker price, Francis really didn't care because in his words "Sears was a better company" thus it beat it by that alone. My complaint in essence is that Sears will not beat or even price match and that sales tax IS an important element in the final price. What ultimately happened was that my local Home Depot beat the price and INCLUDED SALES TAX. People should be aware that Sears makes advertising claims that they don't intend to keep.

Company: Sears Appliances and Service
Country: USA
Site: sears.com

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