Best Buy - Geek Squad
Incompetence at its best! Store cancelled installation without notice

I purchased a new 40" HDTV. I arranged to have it delivered by Best Buy on a Saturday morning. Then Geek Squad was supposed to come the same afternoon to install and mount the TV above my fireplace. It took 2 hours just to have the sales clerk at the store enter the delivery arrangements into the computer. Later we received the confirmation phone calls stating the TV delivery would occur Sat. Morning. They delivery team called Sat. Morning and arrived when they said they would. However the fun began when Geek Squad didn't call Saturday afternoon to say they were on their way. I became concerned when we didn't hear from them by 3 P.M. I called Geek Squad and they said the store cancelled the installation. Geek Squad said they could come out Tuesday afternoon. I was rather upset as we arranged a Saturday delivery so someone could be at home. I work fixed hours and can't leave work early. Also it meant we would have no TV for 3 days. I called the store where the phone rang unanswered for at least 20 minutes. I finally spoke to Sheila (not a manager) and I explained the problem. I wanted to know why the installation had been cancelled. She said she would find out and call me back. 20 minutes later she still had not called back. I called her and she said a manager was checking on it and she would call me right back. I gave her another 20 minutes and then I called back. No one answered the phone for at least 15 minutes. I finally called Geek Squad and asked to speak to Sheila. He put me on hold and after a while came back and said Sheila had left for the day.By this time we were ready to take the TV back to the store. A manager finally came on the phone and said someone was on their way to install. He finally got their about 6 P.M. He apologized for the hiccup. WHAT??? You call a major inconvenience a hiccup? He did a poor job of installing with the cables, etc. I will never use them again. I lament because I bought my computer last Spring and purchased the Geek Squad plan. I pray I never have to use them again.

Company: Best Buy - Geek Squad
Country: USA
State: North Carolina
City: Burlington
Address: 1465 University Dr
Phone: 3365840297
Site: bestbuy.com

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