Circuit City On Steven Creek, San Jose, CA
They did not refund money as policy said if you don't pick up the product within 14 days after placing an order online. Somebody, not me, picked the product up and I got charge of it. Rif Off

I ordered a camera on Circuit City website. Since I could not print out the proof of my order due to printer issue and the company policy stated that product is not picked up within 14 days will be put back to stock and order will be canceled. I would like to mention that you need the proof of order to pick up the product at the store. I RE-ORDER another one believing that the first one will be canceled. But when I check on my credit card statement, I got charged for two. I went to the store to verify that, employee said that they both got picked up. The date the first one got picked up I was at work. They were unable to show me any evident such as signature of mine to proof that I am the one who picked up the product. Since I went aboard shortly after ordering, when I returned and had time to check on my statement and got problem solved, they said that they didn't keep the record anymore. So I lost my money for what I didn't get. I believe some body inside the company did it. Because there is no way an outsider would know about it in order to take such advantage.

I had been Circuit City's customer since day one I've been living in the US. Not such thing happened before. I had purchased so many cameras from this store (for gifts). It's a shame to Circuit City. I am not sure if it's one of the reason of their bankruptcy, but I am sure they loose me, a loyal customer.

By sharing this, I hope nobody else get rip off as me.

Company: Circuit City On Steven Creek, San Jose, CA
Country: USA
Site: circuitcity.com

  <     >