Circuit City
Returned Defective Merchandise within 24 Hours and was charged a re-stocking Fee

On Feb. 5th at 5 pm I purchased a new computer and paid $99.99 to have my data transfered to the new computer. Circuit City kept my old computer and transfered the data to the new computer and I picked up the new computer on Feb 6th at 6 pm.

When I got the computer home I found a broken CD/DVD Rom drive and was very upset because I had alrealy lost a day of work because of this. So the next day I took the computer back and wanted a refund. Leah, the store manager said that she would give me the refund but I would lose the data transfer fee and that I would also be charged a restocking fee thus shorting me a total of $212.74 of what I originally paid. I calmly tried to argue my point with her and said that I should not be FORCED TO EXCHANGE this defective computer for another one at this store. So I figured that I would try to get a refund through the dispute dept. Of my credit card company. At first, I received the refund but Circuit City contested it and now once again I am faced with being charged $212.74.

Once again, I went back to the La Quinta, Circuit City store and tried very calmly to talk with Leah, and she said that I had the chance to exchange the product on Feb. 7th when I returned it.

When I originally purchased this computer, which turned out to be defective, I was unaware of any kind of restocking fee. Note: The terms are in small print on the back of the Circuit City receipts. However, I was not just someone coming back with merchandise simply because I changed my mind, I was a customer who was SOLD DEFECTIVE MERCHANDISE and already lost 24 hours of work because of this.

I feel cheated because Circuit City obviously sent my defective computer back to the manufacturer and charged me for the data transfer and restocking fee. What recourse do I have?

Company: Circuit City
Country: USA
State: California
City: La Quinta
Address: 78825 Highway 111
Phone: 7607710362

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