DirectTV, Inc
Ordered an new installation of a DVR & Standard receiver for two TV's. Didn't install the second and the install was free but wanted to charge me $199 for the standard receiver that was free

I placed an order online for one dvr and one standardreceiver. The tech installed the DVR then closed the work order before hetold me that he only had an order for one DVR and that's it. When I filled outthe order on the website it said for 2 tvs I remember seeing it butsomehow it didn't translate into the work order. The Tech Jose said thatDirectTV messes up orders all the time. But because he closed the work orderI got screwed when I called customer service and spoke to Racqel and Wardand finally Jennifer. All I wanted was the standard receiver I should havegotten on the original install. But now they want to charge me $199 forsomething if the workorder hadn't been closed when before he mentioned he only hadone order it would have been free. I'm a new customer and feel very upset and unsatisfied and pissed. Very poor customerservice. Is that theway you treat new customers? I am going to go back toDishnetwork most likely because I don't believe Directtv gives a crap. Should have stayed with Dishnetwork and am going back soon. Sent numerous emails to DirectTV and they reply with kiss my but and pay me $199.

Company: DirectTV, Inc
Country: USA
Site: directtv.com

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