Geek Squad
Laptop Keyboard Repair Overdue Three Weeks Past Promised Return Date

I have purchased a laptop with an extended warranty. The computer required service and was sent in through the Lafayette Best Buy Geek Squad with a projected return date of 9/15/08. I have checked in regularly by phone and in person and told by representatives that you are sorry, but it has not returned yet. I called today and spoke with Connie and was told she would find out and respond within 48-72 hours. Your service and response has been completely unacceptable. Although Connie seemed to offer the effort to find out what I could expect, more so than all of the other representatives, I should not have had to call and stop in multiple times, nor should it take over three weeks to repair some keys. I guess Best Buy is not the best option for my shopping needs.

Company: Geek Squad
Country: USA

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