T-Mobile
Repeated Wi-Fi Phone Failures and Poor Coverage at Home

I have had cellular service through T-Mobile for almost 14 months now. I am nearing the end of my original agreement (which I will not renew) and I am going to list all the problems I have encountered thus far. Originally I had problems getting service anywhere near or around my house, which at the time of purchase, I was told that area was very well covered.

After two months or so of phone exchanges and long phone calls, I was allowed to upgrade (for free) to a phone that I could run of my wireless internet connection (wi-fi) That phone never regularly linked up with my wi-fi so I routinely missed calls and text messages. Many times I was out of service for so long at home (even with the wi-fi that was supposed to eliminate the problem) I wouldn't receive any calls or text messages.

In the sixth or seventh of my contract, I finally was allowed to upgrade to another wi-fi compatible phone which worked for about a month before I started to lose wi-fi connectivity again and was sent a replacement phone. After I encountered problems again, I was told my SIM card needed to be replaced. So I was referred to a local T-Mobile store to retrieve a SIM card.

Everything was fine until two months ago when I started to have the same problems connecting to my wi-fi again. As with many people my cell phone is my only form of communication, so I missed some very important calls. One such call, my fiance waited several hours at her job because she had no way to get in touch with me when I was at home, because yet again T-Mobile couldn't provide adequate service again. As with many I cannot afford the cancellation fee, and T-Mobile seems to see no problem with my service coverage. Please do not waste your time and $ with these people, my contract cannot expire soon enough.

Company: T-Mobile
Country: USA
State: Florida
City: Kissimmee
Phone: 8774531304
Site: tmobile.com

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