Phillips Priority Service
Refused to honor warranty

I purchased a RCA DLP from etronics. I also purchased a Phillips "48 month Ext. 5 year DOP" warranty which obviously translates 48 month extension 5 year date of purchase. We did a major remodel on our house and somehow the warranty document got packed away somewhere never to be found, but I do have the original invoice. TV needs service about 4 months before the end of the 5 year period. Called Phillips, they claim to hve never heard of me. Over many many e-mails finally they that I was in their system but if was for 4 years from the date of purchase. I send them the invoice. Then they claim that the retailer never paid them for the warranty. I got the retailer involved and they stonewalled them. Phillps just keeps changing their story and will not honor the warranty. Retailer has agreed to refund the warranty cost, but that only gets me to about 30% of the repair cost. I would NEVER buy another warranty from Phillips. They are thieves and will lie to get out of honoring their obligations. I rate them ZERO.

Company: Phillips Priority Service
Country: USA
State: Indiana
City: Jeffersonville
Address: P.O. Box 811
Phone: 8887550526

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