Appliance Direct
Warranty fraud

I purchased a two year warranty from Appliance Direct in Melbourne FL on July 4.
The dishwasher that I purchased stopped working on August 10.
I called the store, they gave me the 1-800 # to claim my warranty. When I called the 1-800 # they had no record of my purchase or the warranty.
I was told that when I purchased the warranty last year, the warranty was never paid for by the store and they never entered the information into the computer, so they could not send out a repair technician to repair my Maytag dishwasher. I ended up emailing my original purchase receipt to the "customer service" department and I was denied because they failed to notice that I purchased a two year warranty, not a one year. I am waiting for a manager to over-ride my denial on my claim... So it's been 10 days since my dishwasher broke and I am still waiting on service that I may never get because Appliance Direct still hasn't paid for the warranty.
I can only assume that someone at the store pockets the money for all extended warranties.

Company: Appliance Direct
Country: USA
State: Florida
City: Melbourne
Address: 397 N. Babcock Street
Phone: 3212553200

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