Best Buy
Refused 30 Day Return and Staff Were Exceptionally Rude

I walked into the Best Buy store 24 days after I have bought this $1300 machine to get nothing more then a refund yet I didn't know what type of absolute crap I am about to receive.

I waited in line just like every customer in line when it was my turn lady said "Ser you will have to go to the geek squad in order for them to take a look at it for it is opened". Gracefully I marched toward the geek squad where I had another nice 30 minute wait for employee availability. When it was my turn the employee checked all my items which were perfectly intact for I really have not used any of them all I did is open them. Okay done?

I went back to service desk in which I tell the lady "Hi, I would like to return this please", she turns over my receipt and says: "Ser, you are over your 14 day return period". I flipped. The employee (Jamie) who sold this device to me clearly stated numerous times that I have 30 days in which I am allowed to return this product yet, only 14 in which I am allowed to buy the warranty. Jamie of course is not there and wont be there because he is on vacation.

I go back to service desk and tell them the whole store which they clearly state that in fact I am a liar and I should get out of the store because there is no way in hell that they are giving me this refund. I called corporate a few times but all they did was say the same thing in a nicer way.

I will never shop in best buy again.

That really sucked. $1300 wasted for no reason...

Company: Best Buy
Country: USA
State: New York
City: Rochester
Address: 2833 W Ridge Rd # 18

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